Dear valued supporters, members of the Get Licensed community, and both our loyal users and critics,
We would like to express our deepest gratitude to the thousands of individuals who have embraced our platform, accessed our content, and left us positive reviews. Your unwavering support and trust have been instrumental in our growth and success. Equally, we extend our appreciation to those who have pointed out issues, both current and past. Your feedback serves as the fuel that propels us to improve and evolve continually.
Over the past 10 years, our business has experienced exponential growth, expanding by more than 10 times. This remarkable achievement would not have been possible without the collective support and constructive criticism we have received.
What happened in 2010-11:
During this period, we encountered an incident that we deeply regret. One of our training providers failed to meet the required tutor-to-learner ratio for the Physical Intervention (PI) component of security training, as set by the Security Industry Authority (SIA) in the UK.
What did we do about it?:
As soon as we became aware of this breach, we took immediate action. We fully cooperated with the SIA’s investigation, providing them with all necessary information. We also discontinued our partnership with the provider involved, recognising the seriousness of the situation. Our primary focus was to rectify the issue and support the affected learners.
What did we change?:
In response to this incident, we implemented substantial changes to our processes and procedures. We understood the need for stringent measures to prevent similar occurrences in the future. Strengthening our vetting processes for providers became a top priority, ensuring they meet strict criteria and comply with all regulatory guidelines. We also introduced ongoing monitoring to assess the performance and compliance of our partners, safeguarding the integrity of their training delivery.
How things work now:
At Get Licensed, we are committed to harnessing technology and innovation to enhance the learning experience. We have built advanced technology and apps for tutors and workers, enabling efficient and effective learning through high-quality content. Furthermore, we gather intelligence and promptly report incidents or concerns to the appropriate regulators. This proactive approach ensures that the necessary actions are taken swiftly to maintain the highest standards in the industry.
We would like to extend our heartfelt appreciation once again to all of you who have been part of our journey. Your support and feedback, whether positive or critical, have played a vital role in our growth and development. We humbly request that our critics reevaluate Get Licensed in light of the steps we have taken to address past issues and the positive changes we have implemented.
Thank you for being an essential part of our community, driving us forward as we strive to provide exceptional training opportunities and create a safer environment for all.
Sincerely,
Shahzad Ali
On behalf of the Get Licensed Team
